These Terms and Conditions govern your use of the carewise247.co.uk website and all content and services available through it (collectively, the "Website"). The Website is owned and operated by Carewise24 LTD ("Carewise24"), a UK-based company providing home health care services. By accessing or using the Website, you agree to be bound by these Terms, including our Privacy Policy and any additional procedures or policies we may publish. Please read these Terms carefully before using the Website. If you do not agree to these Terms, you must not access or use the Website. The Website is available only to individuals aged 18 or older, in line with our home health care services.
Your Carewise24 Account
If you create an account on the Website to access our services, you are responsible for maintaining the security of your account and all activities conducted under it. You must provide accurate and lawful information when registering or requesting services. Carewise reserves the right to suspend or terminate your account if we detect misuse, fraudulent activity, or breaches of these Terms. You must notify us immediately at carewise247.co.uk if you suspect unauthorised access to your account. Carewise is not liable for any losses or damages arising from your failure to secure your account.
Use of Our Services
Carewise24 provides home health care services through the Website, including information, appointment scheduling, and service requests. By using these services, you agree:
Carewise24 reserves the right to refuse service or terminate access to the Website at our discretion if your use violates these Terms or applicable laws.
Payment for Services
If you request home health care services requiring payment, you agree to pay Carewise24 the fees outlined on the Website or communicated to you directly. Fees are charged in advance and are non-refundable unless otherwise stated. Payment terms (e.g., one-time or recurring) will be specified at the time of booking. We may adjust fees with 30 days’ prior written notice. Failure to pay may result in suspension or termination of services.
Support
Carewise24 offers support related to our home health care services and Website functionality. You may contact us via carewise247.co.uk for assistance. We aim to respond to enquiries within three business days, though response times may vary depending on demand.
Responsibility of Website Users
Carewise24 does not guarantee that all content on the Website is error-free or suitable for your specific needs. You are responsible for protecting your devices from viruses or harmful content that may arise from internet use. The Website may link to third-party sites (e.g., health resources), but we do not control or endorse their content and are not liable for any harm resulting from your use of those sites.
Intellectual Property
All content on carewise247.co.uk, including text, logos, and trademarks, is the property of Carewise24 LTD or its licensors. You may not reproduce, distribute, or use this content without our written permission, except as necessary to access our services. This Agreement does not transfer any intellectual property rights to you.
Copyright Infringement
Carewise24 respects intellectual property rights. If you believe content on carewise247.co.uk infringes your copyright, please contact us via the Website with details of the alleged infringement. We will investigate and remove infringing material as required by law.
Changes to Terms
Carewise24 may update these Terms at our discretion. We encourage you to review this page periodically. Significant changes will be communicated via email (if you have an account) or a notice on the Website. Your continued use of the Website after changes indicates your acceptance of the revised Terms.
Termination
Carewise24 may terminate your access to the Website at any time, with or without notice, if you breach these Terms or for operational reasons. You may stop using the Website at any time. If you have paid for services, termination requires 30 days’ written notice unless due to a material breach by Carewise24, with no refunds unless explicitly agreed. Provisions such as intellectual property and liability survive termination.
Disclaimer of Warranties
The Website and our services are provided “as is.” Carewise24 does not warrant that the Website will be uninterrupted, error-free, or fit for a particular purpose. We disclaim all implied warranties, including merchantability or fitness, to the extent permitted by UK law.
Limitation of Liability
Carewise24, its employees, and partners are not liable for indirect, incidental, or consequential damages (e.g., data loss or service delays) arising from your use of the Website or services. Our total liability will not exceed the fees you paid us in the prior 12 months, except where liability cannot be limited under UK law (e.g., for personal injury due to negligence).
Your Responsibilities
You warrant that:
Indemnification
You agree to indemnify Carewise24 LTD, its employees, and contractors against any claims, losses, or expenses (including legal fees) arising from your misuse of the Website or breach of these Terms.
Governing Law
These Terms are governed by the laws of England. Any disputes will be resolved in UK courts, unless we agree to alternative dispute resolution. If any provision is invalid, it will be adjusted to reflect our intent, and the remaining Terms will remain in effect.
Contact Us
For questions about these Terms or our home health care services, please contact us via info@carewise247.co.uk.
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