Carewise24 LTD ("Carewise24") operates carewise247.co.uk and may manage additional websites as part of our home health care services in the UK. We are committed to protecting your privacy and ensuring the security of any information we collect while you engage with our online platforms, whether you are a visitor, a client, or a carer seeking our support.
Website Visitors
As part of standard practice, Carewise24 collects non-personally identifiable data that web browsers and servers typically make available, such as your browser type, language preferences, referring website, and the date and time of your visit. This information helps us understand how visitors use carewise247.co.uk, enabling us to enhance our website and tailor our home health care offerings. From time to time, we may share aggregated, non-identifiable data, such as trends in website usage, to improve our services or in public reports, ensuring no individual can be identified.
We may also collect potentially identifiable information, such as Internet Protocol (IP) addresses, from logged-in users or those interacting with features like comments on carewise247.co.uk blogs or pages. For example, IP addresses and email addresses of commenters are visible to our site administrators but are only disclosed under the specific conditions outlined below.
Collection of Personal Information
When you engage with Carewise24, we may need to collect personal information depending on the nature of your interaction. For instance:
We collect only the information necessary to fulfil the purpose of your engagement, whether that’s providing care, responding to enquiries, or improving our services, and we do not share it beyond what is described in this policy. You are free to withhold personal information, though this may limit your ability to access certain features or request services via our website.
Aggregated Data
Carewise24 may compile and analyse data about how visitors interact with our website. This aggregated information, which does not identify individuals, may be shared publicly or with partners to demonstrate usage trends or improve our home health care services. Personal details are never included unless explicitly permitted under this policy.
Safeguarding Personal Information
Carewise24 shares personal or potentially identifiable information only with employees, contractors, or trusted partners (such as health care professionals or IT providers) who:
Some of these individuals may be based outside the UK. By using carewise247.co.uk, you consent to this transfer, which we manage in line with UK data protection standards. We do not sell or rent your personal information to anyone. Disclosure beyond our trusted partners happens only when legally required, such as by a court order, or when we believe in good faith that it is necessary to protect the rights, property, or safety of Carewise24 LTD, our clients, carers, or the public.
If you are a registered user who has provided your email address, we may occasionally contact you with updates about our home health care services, to seek feedback, or to share relevant information. If you submit a query or feedback, we may use it to respond to you, enhance our offerings, or publish it (anonymised where appropriate) to assist others. We employ strong technical and organisational measures to protect your information from unauthorised access, use, alteration, or loss.
Cookies
Carewise24 uses cookies, small data files stored on your device, to track visitor activity, monitor website performance, and personalise your experience on carewise247.co.uk. For example, cookies may help us remember your preferences or streamline access to our services. You can disable cookies via your browser settings if you prefer, though this may impact your ability to fully use certain website features.
Business Transfers
If Carewise24 LTD or its assets are acquired, or in the unlikely event of closure or insolvency, your information may be transferred to a third party as part of that process. By using our services, you acknowledge that such transfers could occur, and any acquiring party may continue to use your information as set out in this policy.
Advertisements
Ads appearing on carewise247.co.uk may be delivered by third-party partners who use cookies to track activity and serve relevant content. While this privacy policy covers our use of cookies, it does not govern the practices of these advertisers. We encourage you to review their policies if applicable.
Policy Updates
Carewise24 may revise this Privacy Policy from time to time at our discretion, typically with minor adjustments. We recommend checking this page periodically for updates. If you have an account with us, we may notify you of significant changes via email or a notice on our website. Your continued use of carewise247.co.uk after any updates signifies your acceptance of the revised policy.
For questions or concerns about how we handle your information in connection with our home health care services, please reach out to us via info@carewise247.co.uk.
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